Posts on ‘Service development’ cover everything from good ideas for improving daily operations to methods for long term programmes to turn round a service in crisis. There is a mix of conventional presentations of management methods and tools with short notes on operational issues and more personal reflections in the ‘Lessons learned’ series.
The topics covered include
Strategy management
Strategic planning hints and tips
What happened to the top innovations and trends in 2008 – a decade+ on
Quality management
Quality management for research services – basics
Change management
Marketing
Process re-engineering
A simple activity to map processes and provoke thought
Metrics
Risks in using enquiry/request statistics as a metric
Lessons learned
Part 1 Sometimes change may be needed but is best avoided