Service development – introduction to the category

Posts on ‘Service development’ cover everything from good ideas for improving daily operations to methods for long term programmes to turn round a service in crisis. There is a mix of conventional presentations of management methods and tools with short notes on operational issues and more personal reflections in the ‘Lessons learned’ series.

The topics covered include

Strategy management

Strategic planning hints and tips

What happened to the top innovations and trends in 2008 – a decade+ on

Quality management

Test your idea of quality

Quality management for research services – basics

Change management

Change management basics


Account managers

Process re-engineering

A simple activity to map processes and provoke thought


Risks in using enquiry/request statistics as a metric

Lessons learned

Part 1 Sometimes change may be needed but is best avoided

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