Twitter is used by some services as a way to connect with clients (directly or indirectly), with citizens and with expert communities. It is not used at all by other services, partly due to fear of political accidents or controversies, partly due to culture or language, and partly due to lack of awareness. There are misconceptions as to the value of social media and the time required to exploit it.
This is a list of Twitter accounts I am aware of in the sector – I hope to add to it over time. The link will show a stream of the most recent tweets from the accounts on the list. To see who is on the list, click on ‘members’.