Quality management basics for parliamentary research services



Quality management was a new frontier in the 1980s in the UK but became simply a condition for staying in business for much of the corporate and public sector by the 2000’s. This is not the case everywhere, and there are still challenges in public services – it is a lot easier to apply quality management methods in a car factory than in a professional service. For services and people new to quality management it is worth rehearsing the basics, with a particular focus on their application in services. The download is a presentation on quality management basics with some thoughts on how it can be applied to parliamentary research services.

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