Service Development

Posts on ‘Service development’ cover everything from good ideas for improving daily operations to methods for long term programmes to turn round a service in crisis. There is a mix of conventional presentations of management methods and tools with short notes on operational issues and more personal reflections in the ‘Lessons learned’ series.

The topics covered include:

Change management

Change management basics

Lessons learned part 1

COVID-19 and service development

“‘All you need is LOVE’: parliamentary library & research services that support parliaments in winning challenges during times of crisis”

Parliamentary library & research services in a pandemic

Library & Research Services for Parliaments Virtual Event ‘Innovation and inspiration in a global pandemic’

Coronavirus & COVID-19 – the response of parliamentary libraries and research services

Managing Strategy

Strategic planning hints and tips

What happened to the top innovations and trends in 2008 – a decade+ on


Account managers

Raising the profile of parliamentary research services


Risks in using enquiry/request statistics as a metric

Parliamentary strengthening

Parliamentary strengthening and library & research services

Policy networks

Blogging for research services: practical advice

Process re-engineering

A simple activity to map processes and provoke thought

Project management

Launching a project

Quality management

Test your idea of quality

Quality management for research services – basics

Research Services

“Policy analysis” or “analysis of policy?”

Social media

Social media – its value to parliamentary research services

Parliamentary library & research services on Twitter