Posts on ‘Service development’ cover everything from good ideas for improving daily operations to methods for long term programmes to turn round a service in crisis. There is a mix of conventional presentations of management methods and tools with short notes on operational issues and more personal reflections in the ‘Lessons learned’ series.
The topics covered include:
Change management
COVID-19 and service development
Parliamentary library & research services in a pandemic
Coronavirus & COVID-19 – the response of parliamentary libraries and research services
Managing Strategy
Strategic planning hints and tips
What happened to the top innovations and trends in 2008 – a decade+ on
Marketing
Raising the profile of parliamentary research services
Metrics
Risks in using enquiry/request statistics as a metric
Parliamentary strengthening
Parliamentary strengthening and library & research services
Policy networks
Blogging for research services: practical advice
Process re-engineering
A simple activity to map processes and provoke thought
Project management
Quality management
Quality management for research services – basics
Research Services
“Policy analysis” or “analysis of policy?”