Service Development


Posts on ‘Service development’ cover everything from good ideas for improving daily operations to methods for long term programmes to turn round a service in crisis. There is a mix of conventional presentations of management methods and tools with short notes on operational issues and more personal reflections in the ‘Lessons learned’ series.

The topics covered include:

Change management

Change management basics

Lessons learned part 1

Managing Strategy

Strategic planning hints and tips

What happened to the top innovations and trends in 2008 – a decade+ on


Account managers


Risks in using enquiry/request statistics as a metric

Policy networks

Blogging for research services: practical advice

Process re-engineering

A simple activity to map processes and provoke thought

Quality management

Test your idea of quality

Quality management for research services – basics

Research Services

“Policy analysis” or “analysis of policy?”

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